تنبيهات الشركات منخفضة الخطورة
مفتوحة ومحلولة ومغلقة

• Under investigation

  A report passed verification and we are checking it. Nothing is proven, and the company has been asked to respond.

  ما الذي يتطلبه الأمر

  • At least one report survived identity and evidence checks
  • The traveller supplied a booking reference, receipt or written exchange
  • The company has been contacted and the response window is open

  بعد ذلك: It becomes High risk, Resolved, or Not substantiated once the check finishes.

• Resolved

  A report was substantiated and the company put it right. It stays on the record, because the record is the point.

  ما الذي يتطلبه الأمر

  • The reported issue was substantiated
  • The company refunded, corrected or changed the practice
  • The traveller confirmed it, or documentary evidence shows it

  بعد ذلك: It does not leave. Resolved entries stay published, dated, with the company's response.

• Not substantiated

  A report was made and checked, and the evidence did not support it. Published so the company is not quietly tarnished.

  ما الذي يتطلبه الأمر

  • The report could not be corroborated
  • Evidence contradicted the account, or none was supplied
  • Identity or booking could not be confirmed

  بعد ذلك: It does not leave, and it does not count towards any other band.

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