Quick answer
"Meet and greet" at Dubai Airport means two different things. A transfer driver meeting you in the arrivals hall with a name sign is included in most private transfers. Meet-and-assist is a separate service: an agent meets you near the aircraft, walks you through immigration — sometimes through a faster lane — helps with bags and hands you to your driver. It suits families, first-time visitors, older travellers and tight schedules.
1What are the meet-and-greet options at DXB?
| Service | Where you are met | Usually includes |
|---|---|---|
| Driver meet and greet | Where you are metArrivals hall, after customs | Usually includesA name sign and help with bags to the car |
| Meet and assist | Where you are metAt the gate or aircraft door | Usually includesEscort through immigration, baggage help, hand-over to your driver |
| Fast track | Where you are metAt immigration | Usually includesA quicker lane, where available |
2How does a driver meet and greet work?
Most private transfers include this. Confirm the free waiting time — often around an hour after landing — and what happens if immigration takes longer.
- 1The company sends the driver's name and number before you land.
- 2The driver tracks your flight and adjusts for delays.
- 3After customs, look for your name on a sign in the meeting area.
- 4The driver helps with bags to the car park.
3What does meet-and-assist add?
An agent meets you at the aircraft door or gate and stays with you through immigration, baggage and customs. It is booked in advance, priced per person, and can include fast-track immigration where available. Wheelchair and mobility assistance is a separate, free service booked through your airline — see accessible airport transfers.
4Who is it worth it for?
- Families with small children and lots of luggage.
- First-time visitors who want a guide through the airport.
- Older travellers, or anyone who finds long walks and queues hard.
- Business travellers on a tight schedule.
- Late-night arrivals who want someone waiting.
5Is there meet and greet for departures?
Yes. Assistance can also be booked for departures: an agent meets you at the kerb, helps with check-in and walks you to security. It is useful with young children or when time is tight.
6What to check when booking
- Your name spelled as on your passport.
- Flight number and terminal.
- Number of passengers and bags.
- What happens if the flight is delayed.
- The cancellation terms, and whether parking is included.
Frequently asked questions
Is meet and greet included in Dubai airport transfers?
A driver waiting with a name sign is included in most private transfers. An escort through immigration is a separate service.
Where do drivers wait at DXB?
In the arrivals hall after customs, at the meeting points, holding a name sign.
Does meet and greet include fast track?
Some meet-and-assist services include fast-track immigration where available; a driver pick-up does not.
How long will a driver wait at Dubai Airport?
Most companies include free waiting after landing — often around an hour — and track delays. Confirm when booking.
Can I book meet and assist for a child travelling alone?
Unaccompanied children are handled by the airline's own service; book it with the airline.
Does meet and greet work at DXB Terminal 2?
Driver pick-ups work at all three terminals. Check which assistance services cover Terminal 2.
How much does meet and assist cost at Dubai Airport?
It is priced per person and depends on the service level; a driver pick-up is usually included in a private transfer price.
Should I tip the driver or the assistant?
It is not required; a small tip for help with heavy bags is appreciated.
Written by the TripReview team from our own price benchmarks and the rules published by UAE authorities, and updated 22 September 2026. Figures are ranges, not quotes — check the latest rules with the official source before you travel. How we rate companies
