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Privacy Policy
what we hold, and why

We collect what a booking needs, and nothing we cannot justify.

How TripReview.ae collects, uses, shares and protects your personal information across our website, apps and services — written to be read, not to be skimmed past. Last reviewed 26 May 2026.

What we collect
And what we never do
How it is protected
Storage and retention
Who it is shared with
Named, not implied
Your rights
Access, correct, delete
A quiet desk with a closed laptop, pen and reading glasses, Dubai towers softly out of focus beyond the window

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

  • Personal information: name, email address, phone number, and other contact details.
  • Booking & inquiry information: service type, travel dates, preferences, number of passengers, messages.
  • Account information: login credentials, profile details, and communication preferences.
  • Usage information: IP address, browser type, device information, pages visited, actions taken.
  • Location information: general location derived from your IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate and maintain our services.
  • To process bookings, inquiries and customer support requests.
  • To improve our website, apps, content and user experience.
  • To communicate with you about your bookings, updates and promotions (with your consent).
  • To prevent fraud, ensure security and enforce our policies.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in these cases:

  • With trusted service providers who help us operate our platform (e.g., payment processors, hosting).
  • With service providers you contact or book through TripReview.ae (only necessary details).
  • When required by law or to protect our rights, property or safety of users and the public.
  • In case of business transfer, such as a merger or acquisition.

4. Cookies & Similar Technologies

We use cookies and similar technologies to recognize your device, remember your preferences, understand how you use our services and deliver a better experience.

Learn more in our Cookie Policy.

5. Your Choices & Rights

You can access, update or delete your personal information anytime by logging into your account or contacting us. You can also:

  • Opt-out of marketing communications.
  • Disable cookies through your browser settings.
  • Request a copy of your personal data.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use or disclosure. However, no system is 100% secure.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it.

9. International Data Transfers

Your information may be transferred to and stored in countries outside the UAE. We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date. Please review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

info@tripreview.ae+971 56 574 0101Dubai, UAE
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