Alertas de empresas de riesgo bajo
abiertos, resueltos y archivados
Todos los casos que llegan a esta fase se publican — incluidos los que quedan en nada.
Una denuncia puede estar en investigación, corroborada y corregida, o comprobada y considerada insostenible. Las tres se publican aquí con sus fechas y la respuesta de la propia empresa, porque un registro que solo guarda las acusaciones no es un registro.
Tres estados, una sola página
Ninguno de estos es una valoración de riesgo alto. Cada uno significa algo distinto, y la diferencia importa tanto a la empresa como a usted.
- Under investigation
A report passed verification and we are checking it. Nothing is proven, and the company has been asked to respond.
Qué hace falta- At least one report survived identity and evidence checks
- The traveller supplied a booking reference, receipt or written exchange
- The company has been contacted and the response window is open
Después: It becomes High risk, Resolved, or Not substantiated once the check finishes.
- Resolved
A report was substantiated and the company put it right. It stays on the record, because the record is the point.
Qué hace falta- The reported issue was substantiated
- The company refunded, corrected or changed the practice
- The traveller confirmed it, or documentary evidence shows it
Después: It does not leave. Resolved entries stay published, dated, with the company's response.
- Not substantiated
A report was made and checked, and the evidence did not support it. Published so the company is not quietly tarnished.
Qué hace falta- The report could not be corroborated
- Evidence contradicted the account, or none was supplied
- Identity or booking could not be confirmed
Después: It does not leave, and it does not count towards any other band.
Casos publicados
Primero los actualizados más recientemente.
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A company with no published report is shown as not on the watchlist. That is not a safety guarantee — it means nobody has reported it to us.